PRESS RELEASE – Genii Analytics and Trilogy BPO Partner to Deliver Intelligence-Led Outsourcing
Cape Town, South Africa 03 / 12 / 2025 – Genii Analytics, a leader in Interaction Intelligence, has announced a strategic partnership with Trilogy BPO, a digital outsourcing and managed services provider operating across South Africa and the UK. Together the companies are redefining outsourcing through Intelligence Led Outsourcing, where performance insight is built directly […]
Why Precision Beats Perfection
Everyone’s chasing 100% QA coverage like it’s the ultimate proof of progress. But 100% of something unreliable still gives you exactly that – 100% unreliability. We’ve glamorised “total coverage” as a success metric, when in reality, it often hides inefficiency, bloated data, and questionable insight quality.Because in the race to automate everything, we forgot the […]